Terms and Conditions of Use

This web site and related services are provided by ProHealth Care (PHC) and providers sharing the PHC electronic medical record (Health Care Providers) to its patients subject to compliance with the terms and conditions set forth below. Please read the following information carefully. Your continued use of this Site will indicate your agreement to be bound by the terms and conditions set forth below. If you do not agree to be bound by these terms and conditions, promptly exit this Site.

The privacy of your health care information is very important to us. We will maintain the privacy of your confidential medical information and will not disclose medical information unless you authorize the disclosure of your information or the disclosure of the information is permitted by law. Please review our Notice of Privacy Practices for a complete description of how we gather, use and protect your confidential medical information.

Electronic Messaging
MyChart should never be used for urgent health care matters. The typical turnaround time for response to electronic messages is one to two business days. If you believe you are experiencing an urgent or life- threatening health condition, please call your physician's office, go to the emergency room of a local hospital or dial 911.

If your provider is out of the office or unavailable, messages sent via MyChart may be viewed by other health professionals who work with your physician; therefore, use of My Chart may not be appropriate for sensitive information you wish to discuss directly with your provider.
Health Care Providers may send you messages via MyChart. It is your responsibility to monitor these messages and respond in an appropriate manner.

Secure Communications
All communications between you and Health Care Providers using MyChart occur over a secure connection. You are required to provide a valid e-mail address, and it is your responsibility to keep this address updated if you change your e-mail account. You will receive internet e-mail messages notifying you that new information is available in your MyChart account. Although these e-mail messages will not contain any confidential medical information, the notice that new information is available by accessing MyChart may be information that you would not want others to know. This could include your family members, employers or anyone else who can access your e-mail account. Please take this into account when providing an e-mail address or using MyChart. All of the confidential medical information to you in MyChart is protected and securely maintained by Health Care Providers.

Access Code
Before you are able to access your records in MyChart, the system requires confirmation of your identity. One identifier that is verified is your Social Security number. Once verification is completed, your Social Security number will not be used again by MyChart. Because of this required verification point, if you do not provide your Social Security number during registration, you will not be able to access MyChart.

When you initially enroll in MyChart, you will be provided with an activation code. The activation code you receive will give you the opportunity to create a personal log-in name (called MyChart ID) and a password. Once this activation code has been used, it will no longer be valid. It is extremely important that you keep your log-in name and password completely confidential. Anyone with access to your log-in name and password will be able to access your confidential medical information. That person will be able to read your messages and send new messages as if that person were you. It is your responsibility to prevent disclosure of your login and password, and to change your password if you feel that its security has been compromised. You may change your password at any time.

At this time, the following MyChart web portal features are available:

  • Ability to review, request or cancel your appointments
  • Ability to view selected portions of your medical record such as allergies, medications, histories, problem list and recent visit information
  • Ability to receive selected lab results
  • Ability to communicate with your health care provider via secure messaging regarding health concerns
  • Ability to request prescription refills
  • Ability to link to other sites that will provide you health information

Termination of Access
You may cancel your enrollment in MyChart at any time by completing an MyChart Inactivation form. Health Care Providers may restrict or terminate access to MyChart at any time. If your use of MyChart violates these Terms and Conditions, Health Care Providers may permanently terminate your access to MyChart. You will be notified if we discontinue your MyChart access.

Accuracy and Integrity of Information
Although Health Care Providers attempt to ensure the integrity of the Site, it is possible that the site could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy is identified, you should inform your health care provider so that it can be corrected. Information contained on the Site may be changed or updated without notice.

MyChart may not always be available to you due to system maintenance, back-ups or failures. Access is provided on an 'as is available' basis, and you are not guaranteed access at any particular time.

Both federal and Wisconsin laws govern the confidentiality of patient health care records. We are dedicated to keeping your medical information confidential. Our workforce is subject to strict standards for maintaining the confidentiality of your medical information. The Site places considerable emphasis on the security of medical information. MyChart has been set up to be as secure as possible from unauthorized access. By allowing you access to your information, you must share in this responsibility. Health Care Providers and the Site cannot be held responsible for:

  • Unauthorized disclosures resulting from a user not logging out of an active session
  • Unauthorized disclosure resulting from a lost or stolen user ID and password
  • Unauthorized disclosure resulting from information printed by the user from MyChart
  • Unauthorized disclosure resulting from personal computer settings or installed software products that may compromise information security
  • Similar events outside the substantial control of Health Care Providers or the Site

Links to Other Sites
Health Care Providers may create links on the site to other web sites that we think may be of interest to you or provide further information. We make no representation whatsoever about any web site that you may access through this Site. When you access a non-Health Care Providers site, it is independent from Health Care Providers and Health Care Providers has no control over the content of that web site. Health Care Providers do not endorse or accept any responsibility for the content or use of any linked site. If you decide to access any third party web site linked to this Site, you do entirely at your own risk.

You will be notified when you are leaving the Site. We feel it is important to make this distinction, as we have not reviewed the privacy policies of any web sites linked to or from the Site, and you should exercise care when visiting any other web site. We would like to hear from you if you find any web sites linked to or from the site objectionable.

Your Right to Object

If you believe Health Care Provider(s) is/are using your personal identity information in a way that is not consistent with the Terms and Conditions, you should contact us at once.

You may email us at: privacy@phci.org

Call us at (262) 928-2415

Or write to:
Compliance Manager
ProHealth Care
N17 W24100 Riverwood Drive, Suite 375
Waukesha, WI 53188